It happens to the best of us: we sign up for a course or buy an ebook, then totally forget to download it until months pass by. Chances are, if you’re selling digital items online, you’ll run into some of your own buyers who forget to download their products within your set download limits.
No worries! As the seller, you have full control over the download limits associated with your items. Here’s how to reset your download limits for buyers who need extra time to access their product.
How can I reset the download limits for my buyer?
Firstly, login to your Selz account.
When you’re in your account, click on ‘Orders‘ in the left-hand panel.
Once on your ‘Orders‘ page, search for the order you’d like to reset the download limits for by entering any of the following details:
- dates purchased
- payment processor (Selz / PayPal)
- order ID
You can also simply search through your orders if it’s easier for you.
Now that you’ve found the order you want to reset download limits on, click on the order number to open the order details page. The order details page gives you all the information regarding the order, including a reset download button. Click on the ‘Reset’ button in the ‘Digital Purchases’ section:
Once your downloads are reset, let your buyer know they can access the download link from their original order confirmation email(s). If they do not have the original order email confirmation, you as the seller can resend it.
The download links can be re-sent by clicking on the More button to the right of the ‘Send Message’ button within the order details page: