Searching for orders in Selz database

There are a couple ways to locate an order in your Selz database: by reference ID number and email address.

Searching for order by reference ID number

  1. Click on the Orders tab in your Selz account
  2. In the search bar, enter the order reference ID number, including the hashtag (#)
  3. Click on the Search button
  4. Your order should appear in the results below

Searching for order by email address

  1. Click on the Orders tab in your Selz account
  2. In the search bar, enter the full email address of your buyer How can I search for orders in my Selz database?
  3. Click on the Search button
  4. Your order should appear in the results below

Still can’t find the order?

Troubleshooting tips:

  • Make sure the email address being searched is the same email address the buyer used to place the order.
  • When entering the reference ID number, always add the hashtag (#) to the front of the alphanumeric number.
  • Searching by name will return no results. Please search only by reference number and email address.

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