I’ve stopped receiving order confirmation emails from Selz. What should I do?

If order confirmation notifications stopped arriving in your inbox, there are a few things you can do to get your emails again.

  • Check the email address on file for your account in Settings > Details, then search that inbox for emails from noreply@selz.com.
  • Add noreply@selz.com to your safe senders list.
  • Log into your Selz account, then click on Settings > Notifications. Switch everything off, then click Save. Then, turn everything on again and click Save.
  • Check your Spam and Trash folders. Sometimes order confirmation emails get diverted there.
  • Using a custom domain in your email address? Ask your host if they are blocking emails from noreply@selz.com.
  • Ensure that your mailbox is not full.
  • Contact your email provider to ensure that we’re not being blocked as spam.

Did you go through the check list and you’re still not receiving emails from us? Please open a ticket and we’ll do more digging.

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