My customers are seeing a security warning when they try to access my store

If your customers are reporting that they’re getting a security or privacy warning when they try to go to your Selz store, then it’s likely that the URL they are trying to get to is incorrect and can be fixed easily. You may have shared your store’s URL incorrectly via social media, a link on your existing website etc.

The privacy warning may look something like this (image may vary with different browsers):

Privacy error

You can stop this from happening by making sure that you have provided your visitors with the correct URL. Note that the image above shows that they customer is trying to get to an address with “www” at the front. Your Selz store and product URLs always needs to include “https://” and never should include “www” instead.  Here are some examples.

Incorrect Selz store URLS. These include “www” and will trigger a security warning if visited.

Correct Selz store URL. No “www” included.

 

 

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